HELP CENTER

You can quickly find out your order status by:

1. Locate your order confirmation email (titled Order #YourOrderNumber confirmed) and click the "view your order" button found in the email. 

or

2. See your order status by logging directly into your account.

On your account, you will see a clear timeline of your live order status that is updated hourly. Example of what you can expect to see:

To track your order, log into your account, view your order details, and copy the tracking number. You can track your order by clicking the tracking number, using the tracking app, or visiting our order tracking page. You can also track your order via your shipping confirmation email.

• When tracking your order, the details will be provided by your country's official carrier or postal service.
• All orders will be delivered as quickly as possible. If you need to know the exact delivery date and time, the official postal service of your country may be able to provide it for you if you visit their online tracking tool or call them.

Note: If your tracking number doesn't show any details, it may not have been activated yet, or the package has yet to reach the destination country. Even if the tracking number doesn't give you tracking details yet, you can always see your live order status.

In case the online tracking is not working, please wait patiently. The tracking details will start working once the package reaches its destination country and gets scanned by the local carrier.

Meanwhile, you can see the live order status for each item you have ordered at all times.

While most orders are dispatched at once, some items may be shipped individually. Upon their arrival in your country, these items and packages undergo customs processing at varying times. Consequently, you may receive these items separately rather than simultaneously. Nonetheless, you can expect the missing items to arrive promptly.

You can always see each package's status on your order status page and track each package individually with the tracking numbers on your shipping confirmation email.

First, review your credit card information and make sure it is correct.

If you're still receiving an error message after reviewing your credit card information and billing and shipping address, ensure you are using your web browser's latest version. Also, make sure you have:

• International and internet use enabled by your credit/debit card provider (we process orders in euros, €)
• Sufficient funds to complete the purchase
• The same ZIP code in your billing address as with your credit card provider

In case your payment still won't go through, we recommend using PayPal to complete the purchase. If you continue to receive error messages, please get in touch with our customer support at support@classymencollection.com.

We will never charge your card if your order doesn't go through. Learn more about our payment security.

1. Find all the items you like and add them to your cart by clicking the "add to cart" button dedicated to the product.

2. Click the shopping cart icon in the upright corner to view your cart.

3. Proceed to checkout by clicking the "checkout" button in the cart.

4. After entering your shipping details, you can select your payment method and continue to pay for your order. If you use PayPal or Apple Pay to pay for the order, you can use the Express Checkout for a faster checkout experience.

First, review your credit card information and make sure it is correct.

If you're still receiving an error message after reviewing your credit card information and billing and shipping address, ensure you are using your web browser's latest version. Also, make sure you have:

• International and internet use enabled by your credit/debit card provider (we process orders in euros, €)
• Sufficient funds to complete the purchase
• The same ZIP code in your billing address as with your credit card provider

In case your payment still won't go through, we recommend using PayPal to complete the purchase. If you continue to receive error messages, please get in touch with our customer support at support@classymencollection.com.

We will never charge your card if your order doesn't go through. Learn more about our payment security.

You will receive an order confirmation email shortly after you have placed your order. If you did not receive the email, please check your spam folder and add support@classymencollection.com to your safe sender list.

You can also see your order status on our website by signing into your account.

Unfortunately, we cannot make changes to an existing order. Please place a new order for the new item.

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please place your order again using your PayPal account. If you do not have a PayPal account, you can easily sign up at www.paypal.com.

Shipping & delivery is free worldwide! 

We've dedicated substantial efforts and partnered with carriers and official postal services in over 160 countries to provide a swift and cost-free shipping service accessible to all our valued customers. Whether you're placing a sizable order or just a small one, every package is shipped promptly with a tracking number for your convenience.

We are very focused on offering our customers the best quality for the price. Our free trackable shipping service is a part of the whole value package you experience when shopping with us.

Most orders ship within 48 hours of purchase. Shipping times may vary due to the availability of merchandise. Usually, orders are not shipped on the weekends or holidays.

Taxes and VAT are included in the prices when ordering from the United States, European Union, Norway, Switzerland, Iceland, United Kingdom, Ukraine, Australia, Canada, South America, Asia, Africa, and Mexico.

The last thing we want is for our customers to be charged extra. Even though we do everything in our power to take care of all additional costs possible, please bear in mind that there is still a slight possibility of incurring VAT or import duties.

It's important to note that any additional charges such as taxes, duties, or brokerage fees imposed by your government are the sole responsibility of the recipient. We cannot be responsible for these fees in any way, as they are collected exclusively by your government. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

You can expect to receive your order within the estimated delivery timeframe for your country. To pinpoint when your order was dispatched, please refer to the shipping confirmation email you received.

For more information about the delivery progress and the current location of your package, see how you can track your order.

Our utmost priority is ensuring that your order arrives at your doorstep safe and sound. When it comes to our packaging, there are three key principles we are focusing on:

• Safety and security: Your items' protection during transit is our top concern.
• Ecological and minimal packaging: We're committed to minimizing our environmental footprint, ensuring our packaging is eco-friendly and efficient.
• Free shipping for all customers: We want to offer free shipping to all our valued customers for the most convenient shopping experience.

Our goal is to provide our customers with the highest quality products at the lowest possible prices, all while being environmentally responsible. Our shipments typically arrive in padded envelopes or cardboard boxes, with the choice dependent on the specific item and its size.

While we continuously seek minimalistic packaging solutions that offer ample protection for your items, we believe we have struck the perfect balance between cost-effective delivery, environmentally conscious materials, and secure packaging.

It isn't a problem at all! Small orders are shipped in a padded envelope or a small cardboard box and will fly straight into your mailbox.

If your package doesn't fit in your mailbox and you're not home, the courier will attempt to deliver the package again in a few days or leave a notification indicating how and where you can retrieve your package.

While most orders are dispatched at once, some items may be shipped individually, and you might receive these items separately at different times.

You can easily monitor the status of each package via your order status page and individually track them using the unique tracking numbers provided in your shipping confirmation email.

If you encounter any difficulties locating your missing items or packages, please don't hesitate to reach out to us at support@classymencollection.com, and we'll investigate the matter for you.

Everything in our warehouse goes through strict quality control. If you've received a broken or faulty product, we're terribly sorry! Depending on the severity of the issue, our team will investigate the problem and offer you one or more of the following resolution options:

• Full refund
• Full store credit refund
• Partial refund
• Partial store credit refund
• A replacement free of charge
• Return of the item in exchange for a full refund
• Return of the item in exchange for store credit
• Return of the item in exchange for a replacement

Please contact us at support@classymencollection.com and include a photo of the broken or faulty item. We will help resolve the issue as quickly as possible.

If you have received an item that you didn't order, please contact us at support@classymencollection.com and include the following information:

• Your order number.
• A photo of the wrong product
• The name of the item you should have received instead

We will send out the correct item to you as quickly as possible and let you know if we require you to return the wrong one to us.

If you receive your whole order plus an additional item, we don't require any action on your behalf. It is a mistake on our end, and we want to avoid causing you any extra hassle.

We accept payments using the following payment methods: Visa, Mastercard, American Express, Klarna, Apple Pay, and PayPal.

Your safety is our top priority. All payments are SSL encrypted and go through PCI-certified checkout (PCI Service Provider Level 1—the most secure certificate in the world).

The safest payments online.

All payments are processed through Stripe, PayPal, or Klarna and are completely encrypted by SSL. All payment processors are certified to PCI DSS Service Provider Level 1, the strictest and most secure certification available in the payment industry.

Encryption and secure connection.

All data on our website is protected by a secure HTTPS connection. Furthermore, our website runs using a highly secure 256-bit encryption backed by our SSL certificate. All card numbers are handled by Stripe or Klarna and encrypted at rest with AES-256. Decryption keys are stored safely on separate machines, ensuring that our staff never comes into contact with sensitive information, including card details.

The combination of our secure connection and the encryption of data empowers us to offer one of the safest and fastest online shopping experiences globally.

First, review your credit card information and make sure it is correct.

If you're still receiving an error message after reviewing your credit card information and billing and shipping address, ensure you are using your web browser's latest version. Also, make sure you have:

• International and internet use enabled by your credit/debit card provider (we process orders in euros, €)
• Sufficient funds to complete the purchase
• The same ZIP code in your billing address as with your credit card provider

In case your payment still won't go through, we recommend using PayPal to complete the purchase. If you continue to receive error messages, please get in touch with our customer support at support@classymencollection.com.

We will never charge your card if your order doesn't go through. Learn more about our payment security.

We are terribly sorry, we don't accept payments by invoices or direct bank transfers.

Please see our available payment methods for a full list of payment methods.

To apply your discount code, please enter it in the designated 'discount code' box during the checkout process.

Unfortunately, we do not offer an engraving service at the moment.

However, all of our jewelry is engravable. To personalize your item, please take it to your local jeweler.

Yes, we do! You can find a wide variety of women's accessories and jewelry at Classy Women Collection.

You can reach out to us by email at support@classymencollection.com or on any social media platform (Instagram & Facebook). Most of the time, emailing us will give you the quickest response.