Refund Policy


We have a 100% Customer Satisfaction Guarantee. It is our mission to keep our customers happy.

Problems with received items

If you are not happy with the products that you have received, contact us at info@classymencollection.com and we will help resolve any issues. 

We refund items if they are defective, damaged or if the product does not fit the description upon arrival.

To complete your refund, we require a receipt or proof of purchase along with a picture of the defects. Refund applications should be sent to info@classymencollection.com.

Once your refund application is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-7 days.

Haven't received items within the estimated delivery time

If you have not received your order within the estimated delivery time for your country, send us an email and we will help resolve any issues. Find the estimated delivery time to your country here. However, all items not received within two (2) months from shipping will be fully refunded.

The customer needs to have significant proof of not receiving the item and our internal order tracking must align with customers proof in order to qualify for a refund.

To complete your refund, we require a receipt or proof of purchase. Refund applications should be sent to info@classymencollection.com.

Once your refund application is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-7 days.

Please note, that providing us all the necessary information for shipping and delivering the order is always the responsibility of the customer. If the order can not be delivered due to an incorrect address, the order can not be refunded or resent.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@classymencollection.com.

Customs, Duties, Taxes & Fees

All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.

There is a chance that you will not get charged VAT or duties, however, if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

Non-refundable items:

  • Gift cards
  • Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Sale items also include purchases made using a discount code.


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